Data protection notices
Bosch eBike Systems
Bosch eBike Systems (referred to as "Bosch eBike" or "We" in the following) would like to thank you for visiting our website and showing an interest in our company and products.
1.1 The protection of your privacy when processing your personal data as well as the security of all business data are important matters that we always take into account in our business processes. Any personal data collected when visiting our websites and using our mobile applications is always processed confidentially in accordance with statutory regulations.
1.2 Data privacy and information security are integral parts of our corporate policy.
2.1 Personal data are individual details about personal or factual circumstances of a specific or identifiable natural person, such as names, addresses, telephone numbers, e-mail addresses, photos or other information about a specific or identifiable person.
2.2 We collect, process and use personal data (including IP addresses) only if we have a legal basis to do so, or if you voluntarily provide us with this data for any respective purpose, e.g. within the scope of a registration, a survey, a prize draw, an enquiry to our hotline or to take up a warranty claim.
2.3 In addition, the following information is collected when you visit our website: IP address, website from which the visit is made (referrer), pages visited (pages), downloaded files (downloads), viewing videos/audio, clicking on individual links, search words or search phrases (site search), duration of the visit, browser used, etc. If the visit takes place via online advertising using banners, video ads, search engine advertising, etc., we additionally record which banner or ad word motivated the visit to the Bosch eBike website. With this information we can further optimise our internet pages and tailor them even better to the needs of our visitors.
Bosch eBike or a service company commissioned by Bosch eBike uses your personal data for purposes of technical administration of the websites and mobile applications, for customer administration, for product surveys, for your enquiries to Bosch eBike Systems, e.g. to our service or end customer hotline, and for processing warranty cases only to the extent necessary in each case or in accordance with the details of the processing purposes at the corresponding points on our websites. Our employees and the service companies commissioned by Bosch eBike are bound to secrecy and compliance with the provisions of the Federal Data Protection Act. Furthermore, all necessary technical and organisational measures to comply with data protection are ensured.
Bosch eBike has commissioned external service providers with tasks such as sales and marketing services, payment processing, warranty processing, programming, data hosting and hotline services. Bosch eBike has carefully selected these service providers and monitors them regularly, in particular the careful handling and protection of the data stored with them. All service providers are obliged by Bosch eBike to maintain confidentiality and to comply with legal requirements.
Cookies are small text files that are stored on your computer when you visit our websites. These files can be used to determine whether your end device has already communicated with our pages. Analysis of the cookies enables us to design our internet pages accordingly and to make them easier for you to use.
5.2 Bosch eBike cookies
5.3 Third-party cookies
5.4 Deactivation and deletion of cookies
Cookies that we use for certain functions, without personal reference:
- Cookies that store certain user preferences (e.g. search or language settings);
- Cookies that store data in order to ensure interference-free playback of video or audio content;
- Cookies that temporarily store certain user inputs (e.g. content of a shopping basket or an online form);
Cookies that we use for certain functions, with personal reference:
- Cookies used to identify or authenticate our users;
In this case, we base this processing on a legal permission (Art. 6 Para. 1 letter f of Regulation (EU) 2016/679). We store this data until the expiry date of a respective cookie or until you delete the cookies.
Further processing of personal data by means of cookies can be found in the relevant sections of this statement.
6.1 To make our online offering as attractive as possible for our users, we use Conversion Tracking.
6.2 Our Conversion Tracking partners such as Google AdWords place a cookie on your computer (‘conversion cookie’) for this analysis service if you have accessed our website via an ad of the relevant partner. These cookies expire after 30 days. If you visit a specific page of ours and the cookie has not expired, we and the Conversion Tracking partner can recognise that someone clicked on the ad and was redirected to our site. Cookies cannot be tracked through our website. The information collected using the conversion cookie is used to generate conversion statistics and to determine the total number of users who clicked on the ad and were redirected to a page with a Conversion Tracking tag. However, this is anonymised so that you cannot be identified via the Conversion Tracking.
6.3 If you do not want Bosch eBike and its Conversion Tracking partners to use the relevant conversion cookies, please refer to point 5.4.
7.1 Bosch eBike uses the web analysis tool Google Analytics, a web analysis service provided by Google Inc. "Google". No profile formation takes place. There is a contract between Robert Bosch GmbH and Google Inc. for commissioned data processing according to Sect. 11 Federal Data Protection Law. Google Analytics uses "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will shorten your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and internet use.
7.2 Google Analytics
This website uses functions of the Google Analytics web analysis service. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
Google Analytics cookies are stored on the basis of Art. 6 Para. 1 letter f, GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.
We have activated the IP anonymisation function on this website. This will cause your IP address to be cut by Google within Member States of the European Union or in other countries party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disable Google Analytics.
Commissioned data processing
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities for the use of Google Analytics.
7.3 Cookies are used in the method as described in 7.1. to enable the analysis of website use. In particular, Bosch eBike can use them to improve data quality.
7.4 If you do not want the relevant analysis cookies to be used, proceed as described in 5.4. or 7.1.
Bosch eBike webpages may contain links to the internet pages of third parties not affiliated with us. After clicking on the link, we no longer have any influence on the collection, processing and use of any personal data transferred to the third party by clicking on the link (such as the IP address or the URL of the page on which the link is located), since the conduct of third parties is of course beyond our control. Bosch eBike assumes no responsibility for the processing of such personal data by third parties.
9.1 Our employees and the service companies commissioned by Bosch eBike are bound to secrecy and compliance with the provisions of the Federal Data Protection Act.
9.2 Bosch eBike takes all necessary technical and organisational measures within the meaning of the Federal Data Protection Act to protect your data managed by us against manipulation, loss, destruction or against access by unauthorised persons or unauthorised disclosure. Our security measures are constantly being improved in line with technological developments.
Users have the right to request information on the personal data stored about them at any time. Users may also request that their data be corrected at any time.
11.1 Furthermore, you can revoke your consent to the collection, processing and use of your personal data at any time.
11.2 Personal data will be deleted if knowledge of the personal data is no longer required to fulfil the purpose for which it was stored, if consent has been revoked or if its storage is inadmissible for other legal reasons.
11.3 Data which are necessary for invoicing and accounting purposes, or which are subject to a legal obligation to retain are not affected by this, during the period of legal obligation or beyond, provided that this storage is necessary in order for Bosch to enforce its rights and claims.
At your request, we can provide you with certain data in a standard, structured and machine-readable format.
Complaints related to data protection law can also be submitted to a data protection authority. Please contact the data protection authority responsible for your place of residence or the data protection authority responsible for us.
The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg , https://www.baden-wuerttemberg.datenschutz.de.
You may register for our online offers [exclusively] using the central Bosch ID. The centralised Bosch ID was devised by Robert Bosch GmbH for the Bosch Group in order to allow for the joint users to benefit from offers of different group companies using centralised application data and increase data safety.
Robert Bosch GmbH, Robert-Bosch-Platz 1 70839 Gerlingen-Schillerhöhe, Germany (“RBG”) is responsible for the provision of this single sign-on service.
Concerning further data transfers within the Bosch Group associated with the centralised Bosch ID, please refer to the Data Protection Notice. You may cancel your user agreement concerning the centralised Bosch ID at any time by unregistering. To this end, please click on the following link: https://myaccount.bosch.com/BeaPUssWeb/unregistration.
We recommend that you get in touch with our Group Officer for Data Protection for the assertion of your rights, reporting of data protection incidents and for suggestions and complaints with regard to the processing of your personal data as well as for the revocation of your consent:
Mr. Matthias Goebel
Group Officer for Data Protection
Information security and data protection Bosch Group (C/ISP)
Robert Bosch GmbH
Or use the following link: https://www.bkms-system.net/bosch-datenschutz
Or send an e-mail to: DPO@remove.this.bosch.com